INFOGRAPHIC: Best And Worst Industries By Customer Support/Satisfaction

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Did you know that the Credit Card industry is $154.9 billion big? Or that they insurance industry is responsible for 6.9% of the global GDP....

5 Habits of Bad Customer Support

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5 Rules Of The Perfect Knowledge Base/Help Portal

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         A help page serves as an automated, content rich, support system that customers can quickly access and get...

Leveraging Social Media To Improve Customer Experience

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Leveraging social media to impress and serve your customer base is as easy as boiling an egg…or is it? With this new social media thing,...

What is Good Customer Service

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  In the previous startup I founded, the user experience was almost perfect..except, we created a bug during launch date. I'm kinda glad we did. This small...

Scaling Customer Support With Technology

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Congratulations, your startup is taking off. Blogs are writing about you, people are tweeting, the wheels are in motion. You don't have to worry as...

5 secret laws behind awesome customer support

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Customer support can be such a powerful advantage (and disadvantage if you do it wrong, something I'll also show you). The great thing is, there...

Using Quora to get customers for your B2B startup

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These past few days have been crazy. We went from 1% conversion rate to nearly 28%, are in the middle with partnering up with lotsa...

EGO is the number one reason most startups fail

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A lot of startup founders have the ego the size of Germany. There's a 90% failure rate with startups. People get too attached to THEIR...

Automating employee happiness

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It's hard to tell someone that they're creating an impact, because just telling them so isn't enough.   How do you actually motivate someone? Motivation, it turns out, is...