Blog Posts

Rethinking Microsoft SharePoint as Your Knowledge Base Solution

Freebie: Zero to HERO with knowledge bases! Years of working with THOUSANDS of customers!Get your free copy now: Success! Your juice is on it's way! 🙂 There was an error submitting your subscription. Please try again. Email Address Send me a free glass of juice right now! DOWNLOAD You can unsubscribe at any time! There’s no denying that choosing knowledge base software isn’t exactly an easy task. With so many solutions to choose from, it can be difficult to narrow

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Best Zendesk Competitors Alternatives

9 of the Best Zendesk Competitors and Alternatives

If you’ve been looking for a tool to help you manage customer inquiries and service requests for any period of time, you’ve probably heard of Zendesk. Zendesk’s suite provides an all-in-one solution for organizations in need of a customer relationship management tool, help desk software, online knowledge databases, and more. In terms of robustness, Zendesk is at the head of its class. However, Zendesk isn’t for everyone. For one thing, the software’s robustness and advanced functionality can actually be a

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What is knowledge management?

Guide: What Is Knowledge Management

From Cave Paintings to Cloud Computing Knowledge Bases Does your company still use paper handbooks, PDFs, text documents or emails to store and share the knowledge that is reused within the company and presented to newly hired employees? You might find yourself astonished when you realize how backward and inefficient these technologies might be and more importantly how this invisible lack of appropriate knowledge management might be the main reason your company is slowly losing the race with your competition.

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8 Most Common Mistakes to Avoid When Building External Knowledge Base

Building a knowledge base is not as easy as clicking couple of buttons and implementing it into your existing website. Actually, building a knowledge base is like building a completely new website, except it is integrated into your existing one. Look at it this way: It is a section of your website where your customers will be heading every time they need some information about your service or when they have an issue to be resolved. If you think that

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Cheat Sheet: Cutting Down Customer Support Requests With Knowledge Base

  Hey, if you have plenty of customer support requests and you want to cut them down, no worries about that! You can always hide your contact us button and make your customers regret they ever tried to find it, right? Anyway, let’s see this: Did you hear about reactive and proactive customer service? The first one is all about answering the customer support requests and the second one (proactive) is all about reaching out first to your customers even

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7 Shiny Gold Benefits of Having Internal Knowledge Base

Do you have a shared company drive where you guys keep all the data you use when doing your tasks? Do you use emails and Google Documents to share your knowledge? Or, do you use Dropbox to do this? Seriously, you guys need (to discover) the knowledge base. If you are a midsized company and you still haven’t built your own internal knowledge base then, you have a serious problem. Here’s why: According to McKinsey’s research, the average interaction worker

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6 Simple Tricks to Make Your Knowledge Base Searchable

Let’s start this with a question (which, be warned of that, is not the beginning of a very funny joke although it tends to be): What’s the difference between a plain FAQ page and a fancy knowledge base? A search bar? No! A working search bar!? YES! 🙂 Oh, it’s so easy to have a knowledge base! – you might say. Just make your FAQ page searchable and VOILA! Yep, it’s that easy. But, is it? Well, if you pull

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Dramatically Cutting Down Support Requests Within Your SaaS App: The Story of Travis, The Hero From EventGeek

Ladies and Gentlemen ….. I’d like to introduce to you a hero today. Yes, he might not have saved a kitten from the tree, and may not be chasing down criminals down the tree, but Travis Aaberg is a hero in the customer support field. As EventGeek started to scale up, they decided it was time to introduce a knowledge base into their support process. Travis, a community manager, and hero to us, has set up a process within EventGeek,

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Under the Hood: Meet the Brand New Helpjuice V4 Dashboard!

  Hey folks, three weeks ago we celebrated Helpjuice’s fifth birthday (and we had a small chat party at #Slack for that occasion – yes that’s how we party 😎 ). Last week we had another party – this time we celebrated the launch of the new version of Helpjuice dashboard. And here are some (screen)shots from behind the scenes:   OK, now, here’s some real fun. Let’s see what’s under the hood of the brand new Helpjuice V4 knowledge base

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measure customer engagement

5 simple tools to measure customer engagement in 2016.

  Imagine if your doctor measured your blood pressure with microscope!!! You would think he’s crazy and you would probably go to some other doctor that knows his tools. Furthermore, if you’re going to the doctor you probably have some issues that need to be resolved asap (sound familiar?).  The doctor needs to show competence and almost read your mind for you to be satisfied.  Ok, fine, Dr. House can use some strange methods and approaches, but please don’t go

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