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Customer Support Blog

Customer Support and Product Management Tips & Tricks

Dr. StrangeService: How I Learned To Stop Worrying and Love the Customer

Posted by Benjamin Dizdarevic on April 23rd, 2015

Man, I absolutely HATE it when I call customer service and this monotonic robot-like voice answers me almost going "You just made my... Read more ...

Seconds from Death: What it taught me About Customer Experience

Posted by Emil Hajric on August 7th, 2014

“This might be my last flight, ever.” – I said to myself, flying last month from Istanbul To NYC. The turbulence was horrible;... Read more ...

What is Knowledge Management?

Posted by Emil Hajric on May 22nd, 2014

Do you know that companies who apply knowledge management, on average, increase their efficiency in productivity and strengthen their innovative skills by a... Read more ...

4 MIND-BLOWING Metrics On Short Vs. Lengthy Knowledge Base Articles

Posted by Emil Hajric on May 15th, 2014

This post is part of our series of blog posts where we compare actual Helpjuice data, in hopes to help folks with improving... Read more ...

Customer Service: 4 Things Today’s Companies Get Right

Posted by Emil Hajric on May 5th, 2014

There’s a lot to be said for great customer service. Companies that get it right go on to achieve legendary status as household... Read more ...

10 SHOCKING Stats About Customer Service

Posted by Emil Hajric on May 1st, 2014

Many times companies believe adjusting prices will make a significant difference, when in fact 86% of customers would actually pay more for better... Read more ...

INFOGRAPHIC: Best And Worst Industries By Customer Support/Satisfaction

Posted by Emil Hajric on May 1st, 2014

Did you know that the Credit Card industry is $154.9 billion big? Or that their insurance industry is responsible for 6.9% of the... Read more ...

5 Habits of Bad Customer Support

Posted by Emil Hajric on May 1st, 2014

Happy New Year everyone, I come bearing gifts… a few more things you can add to your list of New Year’s resolutions, I... Read more ...

What is Good Customer Service

Posted by Emil Hajric on May 1st, 2014

In the previous startup I founded, the user experience was almost perfect..except, we created a bug during launch date. I’m kinda glad we... Read more ...

Scaling Customer Support With Technology

Posted by Emil Hajric on May 1st, 2014

Congratulations, your startup is taking off. Blogs are writing about you, people are tweeting, the wheels are in motion. You don’t have to... Read more ...

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