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Customer Support Blog

Customer Support and Product Management Tips & Tricks

Why Customers STOP Using Your Knowledge Base!

Posted by Benjamin Dizdarevic on June 9th, 2015

Truth is, way too many knowledge bases end up being like the left out kid from gym class where customers completely stop using... Read more ...

3 External API's To Super-Power Your Knowledge Base!

Posted by Benjamin Dizdarevic on May 29th, 2015

Ever thought about how powerful external API's can be in super-powering your knowledge base? Sounds crazy, but it's actually a huge advantage in... Read more ...

Top 4 Experts in Customer Service Share Advice

Posted by Benjamin Dizdarevic on May 27th, 2015

With so many ups and downs and room for mistakes - customer service can be quite tricky to master. Reviewing and learning from... Read more ...

4 Bulletproof UX-Hacks To Skyrocket Your Knowledge Base

Posted by Benjamin Dizdarevic on May 17th, 2015

One of the first questions I had when I started working for HelpJuice was: What exactly are the best design practices of a... Read more ...

Finding Out What Your Customers REALLY Feel About You!

Posted by Benjamin Dizdarevic on May 11th, 2015

Do you know that for every customer that even bothers to complain and tell you "what's wrong" - a staggering 26 others choose... Read more ...

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