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Customer Support Blog

Customer Support and Product Management Tips & Tricks

4 Bulletproof UX-Hacks To Skyrocket Your Knowledge Base

Posted by Benjamin Dizdarevic on May 17th, 2015

One of the first questions I had when I started working for HelpJuice was: What exactly are the best design practices of a... Read more ...

Finding Out What Your Customers REALLY Feel About You!

Posted by Benjamin Dizdarevic on May 11th, 2015

Do you know that for every customer that even bothers to complain and tell you "what's wrong" - a staggering 26 others choose... Read more ...

Small Gestures That Make Your Customers Go "WOW!" With Satisfaction!

Posted by Benjamin Dizdarevic on May 6th, 2015

Wouldn't we all love it if our customers ran around like headless chickens spreading amazing things about our services?Of course, of course, we... Read more ...

Dr. StrangeService: How I Learned To Stop Worrying and Love the Customer

Posted by Benjamin Dizdarevic on April 23rd, 2015

Man, I absolutely HATE it when I call customer service and this monotonic robot-like voice answers me almost going "You just made my... Read more ...

Seconds from Death: What it taught me About Customer Experience

Posted by Emil Hajric on August 7th, 2014

“This might be my last flight, ever.” – I said to myself, flying last month from Istanbul To NYC. The turbulence was horrible;... Read more ...

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