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Customer Support Blog

Customer Support and Product Management Tips & Tricks

Top 4 Experts in Customer Service Share Advice

Posted by Benjamin Dizdarevic on May 27th, 2015

With so many ups and downs and room for mistakes - customer service can be quite tricky to master. Reviewing and learning from... Read more ...

4 Bulletproof UX-Hacks To Skyrocket Your Knowledge Base

Posted by Benjamin Dizdarevic on May 17th, 2015

One of the first questions I had when I started working for HelpJuice was: What exactly are the best design practices of a... Read more ...

Finding Out What Your Customers REALLY Feel About You!

Posted by Benjamin Dizdarevic on May 11th, 2015

Do you know that for every customer that even bothers to complain and tell you "what's wrong" - a staggering 26 others choose... Read more ...

Small Gestures That Make Your Customers Go "WOW!" With Satisfaction!

Posted by Benjamin Dizdarevic on May 6th, 2015

Wouldn't we all love it if our customers ran around like headless chickens spreading amazing things about our services?Of course, of course, we... Read more ...

Dr. StrangeService: How I Learned To Stop Worrying and Love the Customer

Posted by Benjamin Dizdarevic on April 23rd, 2015

Man, I absolutely HATE it when I call customer service and this monotonic robot-like voice answers me almost going "You just made my... Read more ...

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